[Dclug] Can we get our money back if we say no to the license agreement

[Mackenzie Morgan]

That was XP's EULA.  Vista's is eviler.

And yeah, I think XP's support is just about done. IIRC, it was supposed to
end this January, but instead it will last til June.

On Nov 28, 2007 2:37 PM, Tim <tim-lug at sentinelchicken.org> wrote:

> >    My friend's ordering a Dell 531. It comes with Vista but I dont want
> him
> > running Vista and XP is not an option on the website. I did read a while
> ago
> > that if we dont agree to the license terms we are entitled to money back
> for
> > Vista. On my recommendation he called up customer service where a rep
> told
> > him that money back was not possible, and if he wants XP he should order
> > another model. I dont think this rep knows whats he talking about,
> moreover
> > he also told my friend that XP is going out of support this year!!
> >
> > Does anyone know what we are entitled to if we dont agree to the EULA
> terms?
> > If so what do we need to do to get money back.
>
> There was an article linked to from slashdot a while back (a year or
> more) which described how a guy bought a laptop, said "no" to the XP
> license agreement, and followed the directions provided in that
> agreement to get his money back from the PC distributor.  They refused
> to refund him.  He complained to managers up the chain and they
> eventually sent him a check for $10.  Yup, $10.  He took the check and
> then filed a small claims suit against them to get the full list price
> ($200 off the shelf at the time).  He eventually won the suit and was
> reimbursed for court costs.
>
> But short of doing that, if a company says they won't refund you for the
> software (which they are probably legally obligated to do, though that
> may have changed in the last few years), you probably won't get it out
> of them.  I would imagine some PC distributors are less hellish to work
> with on this issue.
>
> Good luck in your quest to buck the Microsoft tax,
> tim
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-- 
Mackenzie Morgan
Linux User #432169
ACM Member #3445683
http://ubuntulinuxtipstricks.blogspot.com <-my blog of Ubuntu stuff
apt-get moo
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