[Dclug] Bypassing a FIOS Router?
eric at andante.org
Sun Feb 28 14:24:50 EST 2010
I guess our experience was different. It started out when Verizon
turned off our Internet because of a screwup on our end. We get it
straightened out, and we needed them to turn it back on again.
Initially they said it would be back on in a matter of an hour or so.
But after a few hours, nothing, so we tried calling back. It turns out
that their office is only open M-F, 9-5. Outside of that, you are SOL.
So the next morning we called again, and again they told us that in an
hour or so it would be back on. Again nothing. After a third call,
they somehow concluded that they needed to send someone out which is
clearly incorrect, but we had to suck it up and go with the program and
be there for the guy to show up. Eventually he arrived, and was ready
to install a new router (for which they would charge us). Clearly that
wasn't needed, and eventually the guy got the issue straightened out.
And then of course they still tried to bill us for for a new router
which wasn't needed or even installed, so we had to go back again and
get that stupid thing taken off the bill.
Total downtime about 3-4 days or so. When the internet is up, it is
generally pretty solid. Even when there are problems reaching specific
sites, I can easily determine with traceroute that the problem isn't
with Verizon proper.
I have similar horror stories about DirecTV and Cox, and I know that
others have such stories about Comcast, so I suppose this is the price
we now pay for all of the complexities of modern living.
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