[Novalug] Linux based Trouble Ticket (Help Desk) Recommendations
Miguel Gonzalez Castaños
miguel_3_gonzalez at yahoo.es
Thu Aug 2 15:34:32 EDT 2007
> I need to implement a trouble ticket system in the lab I'm managing.
> Do you have recommendations?
> Thanks much.
> ...jlg (jim)
We have just installed eticket:
It is nice, because it pulls emails from the mail server. It is PHP
based, so users send theirs emails to an email address and the
application pulls the email server and track that email and assign a
ticket number. We are a small shop, that makes things easier
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