[Novalug] Linux based Trouble Ticket (Help Desk) Recommendations

[Brian Little]

> We have just installed eticket:
>
> http://eticket.sourceforge.net/
>
I actually convinced folks 3yrs ago to use request tracker on a contract 
in DC.  I didn't get the pleasure of installing it on Solaris at the 
time because we didn't have any Linux system there. We also had a closed 
network that made it even more difficult to install all of the dependencies.

It's worth checking out. 
http://freshmeat.net/projects/requesttracker/
Commercial support here --> http://www.bestpractical.com/rt

--B