[Novalug] workflow management (yes again)

[Ken Kauffman]

In my zeal to move my E-mail server content to GMail managed, I
neglected the fact that there were novalug threads I wanted to keep
for reference.    As such -- I propose an earlier question again,
probably in new form.

If you were to leverage a solution for managing workload, would you
really use a ticket tracker or a bug tracker with the ability to
capture enhancements?

Some things to consider:
(client = requester)
1) client can submit work requests by E-mail/web/phone
2) client can see status of work request
3) client can search work requests
4) any change of status would alert client

Also -- I am really interested in solutions that have workflows.
Meaning, if "X" from group "Y" submits a work order, then "A" has to
approve it and then possibly "B" before release.  I know products like
TeamSite support this model, but are there others I should be aware
of.  These can be commercial or "free" solutions.   All should have
some sort of support options however.

Thank you all for your indulgence of me on this matter.

Ken