[Novalug] E-Mail Mysteries

[Ken Kauffman]

Make sure there is no server based spam filtering going on.  Find out if
you have a "white list" configuration now that they can be added to, to
eliminate that from the equation.

Ken

Dan Arico wrote:
> Perhaps someone could explain what's going on and suggest how I can go 
> about straightening out this problem. I have no idea where to start 
> looking for the problem.
> 
> One item that probably matters: My domain is hosted at Speakeasy and I 
> don't maintain my own mailserver.
> 
> Problem #1 - This one has been fixed in the sense that it has gone away, 
> but I'd still like to have some idea of what the problem was. I was 
> dealing with a company in Maryland. For two years, e-mail worked 
> perfectly. Abruptly, their e-mail to me just disappeared - no bounce, no 
> error messages. It was just gone. They were able to send to my gmail 
> account so we had a workaround. Six weeks later, the problem went away 
> and it has worked perfectly since.
> 
> Problem #2 - This is a current problem. A company in New York is unable 
> to send anything to me. This time, they get an error message that the 
> process timed out without being able to send. I can send to them and 
> they are able to send to other addresses not on my domain.
> 
> Dan Arico
> 

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