[Novalug] Why I no longer shop at Best Buy [was] Singing the Domain Space Blues
kevin at pheared.net
Sat Jun 16 09:54:06 EDT 2007
On Sat, Jun 16, 2007 at 01:41:02AM -0400, James Ewing Cottrell 3rd wrote:
> I rarely if ever look for prices online. Perhaps that's because I grew
> up without the net (altho I got on it way before most of you, in 84,
> when I was 30...add another 10 years until the advent of the Web, and
> another 5 before Internet Commerce really got going) so my shopping
> habits are we established.
> In any case, my good buddy Ed used to talk about New Egg and Zip Zoom
> Fly. Well gee, whenever I wanted to look for memory or disk I never
> found anything as good as Best Buy on sale.
> Of course, they do beat the regular prices, so there is room for both,
> and googling for an item lets you look thru many online stores.
On the average, you'll do better by shopping at a place like NewEgg.
BestBuy typically charges the MSRP, which is sort of like the baseline
of what not to pay.
> Best Buy has decent service and return policy too.
You may be the first person I know to hold this opinion. But first, a
I purchased a Samsung 191T from BestBuy about 3.5 years ago. It was
effen expensive at the time (~$700 for a 19" LCD). At the register, I
fell for the excessive BestBuy PSP warranty because of deceptive
statements like "if it breaks, just bring it in and we'll get you a new
one." My instincts said that those deals were probably scams, but since
I was already spending a lot for a monitor, they managed to convince me
to buy in for a couple hundred more.
So, it breaks 2.7 years into its life and I bring it back. First, no
one at Best Buy actually knows the warranty policy, so you're in for a
lot of run around (I guess no one ever exercises it?). The Geek Squad
Lackey told me they would send it in to be serviced. About a month
later I call in to find out WTF is going on and they tell me that the
repair shop couldn't fix it because they don't service these anymore.
Now I must come in to get a replacement. So I go back to the Laurel
store and they tell me they don't have any more of the replacement
Samsungs, but I could go to Columbia to get one. Fine, I just want my
monitor so I go. Columbia's Geek Squad Lackeys finally get around to
helping me and then claim that they can not provide me a replacement
since I originally brought my broken monitor to Laurel. I am beginning
to get pissed off at this point. No amount of reasoning with the Geek
Squad Manager works. So I return to Laurel. No they tell me that they
are supposed to replace my monitor with one of their choosing, not one
of the same brand. I object, since I paid extra to have a Samsung, not
a Gateway. There is no reasoning allowed. The GSL settles on one
monitor (seemingly at his own whim) because it's the worst quality, and
therefore closest to my original. I am luckily conscious enough to nix
this because it doesn't even have DVI inputs. He then spins the wheel
of LCDs again and comes up with a Gateway that does have DVI. I make it
through the extremely long wait at the returns desk and finally leave
with a monitor that I have overpaid for.
Oh but wait, the monitor box has been opened before, and cables removed,
I find out when I get home. So it takes yet another trip to Laurel and
another excruciating wait in the returns line to finally get an
unadulterated LCD. I insist that they inspect the box this time and it
So I object to your claim of decent service and policy. I'm sure there
are countless other examples. Also, in reference to your previous
e-mail, I don't think that they actually committed a crime, but they
absolutely committed deception. This is basically their business model.
Cured of ever shopping at BestBuy and sad that they are going to ruin my
More information about the Novalug