[Novalug] ranting about HP support

[Miguel Gonzalez Castaños]

<completely ranting mode>

I have a HP All-in-One 600 StorageWork. The machine started to be 
unstable after a software upgrade. Troubleshooting with HP they decided 
that I had to replace the cache board. I got that replacement and then 
two data partitions disappeared showing as unallocated.

HP just left us alone suggesting a data recovery third-party. They just 
said that they couldn't do anything. After ranting with CDW (the 
reseller) tech support, they got as again in the loop and tried 
replacing the system board. Since they send third parties, they didn't 
have a clue on the OS level so nothing was fixed.

I've been three weeks ranting on the phone with HP engineers going from 
Costa Rica to somewhere in Asia (India or Pakistan). They are finally 
sending us a HP engineer and try to fix the machine but actually they 
say upfront that will not be any way to get those partitions back (great).

So they screw up with the cache board replacement and now how can we 
trust this machine?

We were much better using Linux and Samba with an old server. All this 
fancy things about Microsoft targeting Storage servers for SMB is really 
a...well you know what I mean :)

</completely ranting mode>


Sorry for the rant, but I am so happy with HP support and Microsoft tools...

Do you know any good hardware vendor for servers with good support?

Any good storage linux solution compatible with Active Directory? We had 
lot of issues with Samba, the configuration of the permissions is not 
very user friendly and not very small-grained

Miguel