[Novalug] FIOS vs DSL questin

[JRR]

And here I thought Cloud Computing was a cargo airplane orbiting over 
the METRO area with spare parts
in GPS guided parafoil delivery pallets..... on call....

Ed James wrote:
> Greg,
>
>    Sorry about your trubs, but props on dealing so effectively with "support".
> I guess we all know they gotta follow a script, so it's interesting to see
> ahead of time what that script looks like.  I've had similar dealings on
> DSL issues, always involving getting past a script.  Tnx for the detailed
> posting - I didn't know about MoCA, and now I do.  While I'm not aiming
> to get FIOS, I'm constantly being asked tech questions in my neighborhood,
> and I sorta like knowing what the heck other people are talking about. :P
>
>    I live in the Olde part of Greenbelt, where cable/fios installs will entail
> hauling wire of some sort thru crawlspaces, which just ain't fun.  Doing
> it right the first time really does save major pain down the line
>
> Ed James
>
> On 7/2/09, greg pryzby <greg at pryzby.org> wrote:
>   
>> Friday my router went tits-up (FIOS). I called and was told, it was after
>> 1pm so it would arrive Tuesday. Can't go to the FIOS store (why do they
>> exist then?????). No on demand. No internet. Sucks to be you. And we can't
>> give you credit. You need to call Monday to get that.
>>
>> SIGH
>>
>> Well, I did connect a ethernet and ran that into the house.
>>
>> GREG can you flip from moca to ethernet so I can use my own router for now?
>>
>> SUPPORT I can't because you need moca
>>
>> GREG but there is an ethernet drop and it 'works'-- I get a link light
>>
>> SUPPORT there is no ethernet on your system
>>
>> GREG well, there is one and it works
>>
>> SUPPORT are you sure?
>>
>> GREG yep and I had the verizon guy install it 'just in case'
>>
>> SUPPORT who installed it?
>>
>> GREG Verizon
>>
>> SUPPORT please hold
>>
>> SUPPORT you won't get on demand if you don't have moca
>>
>> GREG yep, but I can't go 5 days without internet. I can go weeks w/o on
>> demand
>>
>> SUPPORT who installed the ethernet?
>>
>> GREG Verizon. Can we try it?
>>
>> SUPPORT Ok, standby ..... please give that a try
>>
>> GREG w00t-- I have internet
>>
>> SUPPORT ok
>>
>> GREG thanks... I will install your router when it arrives.
>>
>>     
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