[Novalug] Report on losing phone and then DSL and getting it back
bdalzell at qis.net
Sun Jun 13 14:16:17 EDT 2010
Well now, a week after we lost the voice part of our phone
service and 4 days after loosing DSL both the phone and the DSL are back.
I am posting this because some of the problems were weird and some of the
solutions were not obvious.
Initially we lost voice on the phone and DSL speed dropped on Monday June
First problem - Verizon gave us a repair date (June 21) which was 14 days
after the date that the trouble was reported to them.
(1) file a formal complaint to the State of Maryland Public Service
(2) Let our local ISP [QIS.net] know about the loss of the voice
capability and the drop in DSL so they could also file a report with
Thurs June 10 very nice Verizon repair guy shows up expecting problem to
be in our in house wires or in the NID at the house or between the
Verizon pole and the house. Problem turns out to be in the 2 1/2 miles of
phone wires that run through the woods between us and the hook up on the
main road North of us. (Verizon does not bring our phone lines up
from their wires a mere 300 feet down our driveway at Hydes Rd to the
Result of this visit. No DSL after repair person failed to get voice
Friday "Lineman" type repair person shows up with cherry picker truck
and succeeds in fixing voice line. However still no DSL. Since we have
Linux and MACS he has no idea how to deal with DSL troubling shooting in
Now the weird thing is that my husband's (Jim) MAC laptop still has
internet connectivity (slow) but my Linux desktop does not.
So I spend an enormous amount of time messing with my Ubuntu desktop
trying to troubleshoot the network connectivity using the IPhone to google
help pages at the Ubuntu site. I am learning why people might want an IPad
or a Netbook or a magnifying glass.
But Jim's MAC laptop is online, the ethernet to modem desktop is not, the
ethernet to modem MAC tower is also not online.
So Sat we call QIS.net and they tell us - according to our logs your modem
has not connected to the internet since Friday noon (time of visit of
second Verizon truck). "Maybe, they said."the laptop or the Apple Airport
(which is our wireless router) has picked up someone else's unprotected
This was part of what was making it so hard to figure out what was going
Verizon had reported that they thought our DSL modem was malfunctioning.
Well our DSL modem was manufactured in 2000 or something like that and we
seem to be the last QIS.net customers who are still using that model (a
Netopia) so tech help at QIS.net said come on out to Manchester and
pick up a new modem. (there is a charge for that but it was not very
So Jim (husband) drove out to Manchester and picked up new modem and we
installed it. However although it worked as a local network router (this
one had a lot more ethernet ports than the Netopia modem) we could NOT get
online - and it was the evening and the morning of June12 > 13.
Sunday AM QIS.net tech help (Mike) calls and says they have some problems
with logging into the modem due to the password being incorrectly recorded
in their paperwork.
We discuss this and Mike tries a few things and suddenly we are back
connected to the world.
The Government in the role of the Public Service Commission can be your
Even if you live far away from everyone else there may be unprotected
wifi you can pick up, especially if you have a MAC airport router.
Small ISP's have their advantages when it comes to customer service.
SO HAPPY to be back online!
Bonnie Dalzell, MA
mail:5100 Hydes Rd PO Box 60, Hydes,MD,USA 21082-0060|EMAIL:bdalzell at qis.net
Freelance anatomist, vertebrate paleontologist, writer, illustrator, dog
breeder, computer nerd & iconoclast... Borzoi info at www.borzois.com.
HOME www.batw.net ART bdalzellart.batw.net BUSINESS www.boardingatwedge.com
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